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Privacy Policy

Last updated: July 15, 2026

Car Repair New Britain ("we," "us," or "our") operates carrepairnewbritain.com and provides automotive service and tire retail at 1108 East Street, New Britain, CT 06051. This Privacy Policy explains how we collect, use, and protect your personal information.

1. Information We Collect

We collect information you provide to us directly, including:

  • Name, email address, and phone number when you contact us or book an appointment
  • Vehicle information (make, model, year, mileage) needed to service your car
  • Service history and communication records
  • Payment information (processed securely by our third-party payment provider — we do not store card numbers on our systems)

We also automatically collect standard web analytics data — pages visited, referring URL, browser type, and general location — when you use our website.

2. How We Use Your Information

We use your information to:

  • Schedule and provide the auto repair, tire, and maintenance services you request
  • Communicate with you about appointments, service updates, and follow-ups
  • Process payments and maintain service records
  • Improve our website, service quality, and customer experience
  • Comply with legal, tax, and regulatory obligations

3. Sharing Your Information

We do not sell your personal information. We may share limited information with:

  • Parts suppliers when ordering a specific part for your vehicle
  • Payment processors solely to complete transactions
  • Legal or regulatory authorities when required by law

4. Cookies & Analytics

Our website may use cookies for basic functionality and analytics. You can disable cookies in your browser settings; some features may not work properly without them.

5. Data Security

We take reasonable steps to protect your personal information from unauthorized access, alteration, or disclosure. Payment card data is handled exclusively by PCI-compliant third-party processors.

6. Your Rights

You have the right to:

  • Request a copy of the personal information we hold about you
  • Correct inaccurate information
  • Request deletion of your data (subject to legal retention requirements for service records)
  • Opt out of marketing communications

7. Children

Our services are directed to adults. We do not knowingly collect personal information from anyone under 13.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes take effect when posted to this page. Please check back periodically.

9. Contact Us

Questions about this Privacy Policy? Get in touch:

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